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Have the truck serviced there regularly friendly staff
Amazing service from these guys Steven singer did a great job in sorting everything out made it nice and easy for me to enjoy my new car.
I visited the dealership due to an issue with the rear single seat release and folding mechanism, which is currently not functioning. As the seat cannot be removed, it is significantly affecting my ability to use the vehicle for work purposes. This makes the issue a priority, and I expected a prompt and professional response under my Extended All-In Plan Warranty. However, after waiting for over three hours at the dealership, I was told – in a dismissive and rude manner – that my van "did not have factory-fitted seats," and therefore no warranty cover could be provided. Despite explaining clearly that my vehicle is a Kombi variant, which includes factory-fitted second-row seating and side windows as standard, the staff refused to acknowledge this. I also directed them to the DVLA classification which confirms the Kombi variant and 5-seat configuration. They appeared fixated on the absence of a part number (PN code) on the seat attachment, using this to incorrectly claim the seats were aftermarket. This demonstrates a concerning lack of product knowledge and unwillingness to investigate further. Really disappointing levels of customer service which have been escalated to VW.
After breaking down on the side of the road while fully loaded I rang DAFaid (York). From the job being logged to the technician closing the job after completing the rapair in under 2 hours is absolutely fantastic. Every minute our trucks are off the road costs money and for these to travel, remove and replace the air bag all within 2 hours is absolutely amazing service! Will definitely be ringing them straight away in future. Great communication, very polite and attentive. Amazing work!
Quick service,
I would never advise anyone against buying a VW, but would advise against buying one from this establishment, I would have bought my first Van from here, but guess what, although we viewed they couldn’t be bothered to talk to me, never judge a book?, so bought one elsewhere, so good was the experience elseware I bought another, sadly I booked both warranty work and servicing at the Cobridge site, absolutely awful, shoddy workmanship and unresolved faults during warranty, after service I was presented with a list of recommendations for required work, at eye watering estimates, incidentally all we’re not necessary for a good while. I could go on and on and on…… Do yourselves a big favour, grasp your barge pole and make sure you don’t touch this rabble.
Hi Bill, thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visits to our Cobridge site have left you feeling so disappointed — especially when it comes to such important moments like purchasing, servicing, and warranty support for your vehicles. It’s always our goal to deliver helpful, transparent, and high-quality service at every stage of the customer journey, and it's clear that we’ve fallen short in your case. Your comments, particularly about feeling ignored during your initial visit and concerns around service recommendations, are concerning and have been shared with the relevant management teams for review. We appreciate your honesty, and while it’s disappointing to know we’ve lost your trust, we’re grateful for the feedback — it helps us identify where improvements are needed. If you would be open to discussing your experience further, we’d welcome the opportunity to speak with you directly.^LP
Booked my vw crafter in for the sliding door not locking, got back to the dealership after a couple of hours and no fitters were working on the van basically ran a quick diagnostic on it and then started on a different van. I got told then to rebook it in as it needed the wiring checking and could take a few hours, admittedly it would need the sliding door taking off to check the wiring in the door but this can be done in less than 5 mins! I had already removed all the door panels. Overall very dissatisfied and a total waste of a morning but I think this is typical main dealer mentality. I won’t be back and will also advise anyone thinking of wasting their time booking in with this dealership
Hi Rob, thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and understand how frustrating it must have been to feel that your time wasn’t valued. We aim to deliver a high standard of service and clear communication at every stage, and it’s disappointing to learn that we fell short in this instance. We appreciate you pointing out the work you had already done in preparing the van — that kind of detail really helps us improve how we approach bookings in future. Your comments have been shared with the service management team for review, as we take all feedback seriously and use it to make improvements.^LP
service was excellent, could not of asked for better customer service Ian Edwards was fantastic at his job , very thorough and was always asking if i understood everything to make sure i don’t miss everything, he’s a credit to the company His off ices are Runcorn based not chester
Good ford garage.
Hi Andy, thanks so much for your kind words! We're thrilled to hear you had a positive experience at our Ford garage. If there's anything more we can do for you in the future — whether it's a tune-up or a test drive — we're just around the corner. Safe travels and happy motoring!^LP
So in May I started a new job and needed a vehicle suitable, I always wanted a Ford Ranger. So I contacted Dan at Pentagon Ford Halesowen, sorted my finance and was on my way. Excited, new truck time....unfortunately unbeknown to myself and Pentagon a fault occurred, without question Dan and the team got straight onto the issue and got me back on the road with a loan vehicle while they investigated. Sadly my new shiny Ranger was not coming home, it was a complete mystery...so instead of wasting more time we agreed to unwind the Finance, and start again. Happily they had another Ranger in stock, and with the help of Nick the Showroom Manager we agreed a fee and began the whole process again. Now, this all span nearly 2 months with all the technicians working tirelessly to find the fault, the service team and Dan in constant contact with updates.....until Nick finally admitted defeat. Now I've just picked up my New Ranger, shook hands and we're off. My 5 Stars are the for the outstanding service to go above and beyond ensuring their customer was looked after, and more importantly happy with the outcome. I'll be coming back, hopefully next time for an upgrade not a replacement. Thanks to Nick, Dan, Serena and the whole team for all your efforts, my family love the new truck....time to make some memories with it.
Hi Mikey. Thank you so much for sharing your journey with us, and for your incredible patience and positivity throughout! While we wish your first Ranger had turned out differently, we’re truly grateful for the opportunity to put things right—and even more thrilled that you drove away happy in your new truck. Dan, Nick, Serena and the entire team were proud to support you every step of the way. We’re delighted that their hard work and dedication made a difference, and we’re honoured to have earned your trust. Your kind words mean the world to us, and we’ll be sure to pass them along to everyone involved. Enjoy every moment and adventure in your new Ranger—may it bring countless memories with your family! And when you’re ready for that upgrade, we’ll be here with open arms and ready keys. Thank you once again for choosing Pentagon Ford Halesowen. ^CB
Very friendly staff and very helpful thank you ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
It’s been 8 months since my purchase and still waiting for second key, wheel to be sorted, not to mention locking wheel nut is missing. After many attempts to contact the vw van centre and leaving messages with the manager, writing a complaint, still nothing. Go ahead and purchase from them if you wish to be ignored, listen to empty promises and get stuck with a flat tyre one morning, which you can’t do anything about without the missing locking wheel nut. Absolute joke, not looking after your customers whatsoever. Please feel free to reply to my review or even contact me, I’m sure you’ve got my number.
Dear Aga, thank you for letting us know, this has been sent to the management team at the dealership to investigate further. ^CB
Hi Mick. We're always looking for ways to improve the experience we give to customers and so we'd really appreciate it if you could get in touch with our Customer Care Team at your earliest convenience. This is so we can understand what went wrong. The team can be contacted by phone, email, or post. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^CB
Helpful staff, I was taking a bus for tachograph calibration.
This place is absolutely useless. We have a Motability Wheelchair Accessible Vehicle. It was arranged for us to go in on Thursday 26th June at 10am for an MOT and to wait for it as we always have done. Our motability dealer arranged all this with someone called Chris, as the Pentagon call centre wouldn’t book a waiting appointment. Today, Tuesday 24th June having filled in the online check in, I rang to double check the arrangements and someone has decided to cancel our waiting appointment. I would like to know who took it upon themselves to cancel being able to wait and not even bother to tell us. It’s hard enough trying to organise things when you are disabled and in a wheelchair, but these people don’t seem the least bit interested in trying to accommodate a disabled persons needs. To me this is discrimination. I was also told that collection and delivery of our vehicle was not available, and yet it says on the check in form that if we have arranged collection and delivery they will ring first thing to tell us what time! I don’t think they know what they’re doing.
Dear Yvonne, thank you for your feedback, we are very disappointed to hear this and will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further in the meantime, please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). ^CB
(Translated by Google) New rules at M&M You have to hand over the keys at every maneuver (Original) Noi reguli la M&M Trebuie sa predai cheile la fiecare manevra
You have to wait in front of reception on hard chairs. driver
Bought a vehicle in good faith and agreed on replacing a missing part and also decided to cover the labour cost myself. Since I have walked out of the sales floor we have not received any responses and the sales guy which sits on his desk most of the time is apparently always with a customer. Good work guys.
Dear LDN Hire, thank you for your feedback, we are very disappointed to hear this and will bring this to the attention of the management team at the dealership as soon as possible to look into your comments. If you would like to discuss this further in the mean time, please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). ^CB
1 star is too much. If you want to get charged 3x more, this is the right place for you.
You lost my purchase of a new ID Buzz Cargo as no one bothered to get back to me with a price, and this is not the first time!!! I called to get prices and information for the new Transporter (zero information provided for the Transit van!) and the ID Buzz Cargo, that, weeks later, I still haven’t received. When I visited the showroom, I was only given the discount available for the Buzz but no actual price for my configuration. I was easily able to book a test drive of the Buzz for a few days and when a came back again, I was after pricing as I was ready to purchase the Buzz. After chasing again with no response, I looked elsewhere and found a great deal and a super responsive salesman in Dartford (5 star review provided!). I’ve made my purchase with them and drove 200 miles to collect. I have contacted this branch in twice before in previous years as I buy a new van every 3 years. I have never been able to get a response, call back or prices so have bought elsewhere. The only reason I keep trying is this is my local branch. On another issue, I also have a VW California that I need a high level brake light for. 3 times I’ve contacted service/parts for a price so I can order. Once again, no one could be bothered getting back to me, so I’ve gone elsewhere. Your garage has been added as the place to take my Buzz for servicing. I will be changing this as you seem to have zero customer service when it comes to sales, so I can only imagine what your after sales is like!
Dear Ian, thank you for your feedback, we are very disappointed to hear this and will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further, please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). ^CB
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