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2 days ago

We have had a fantastic experience, and want to recognise Georgia in particular. She has been incredible from start to finish, going above and beyond to make sure everything was perfect with our fantastic new Id Buzz. Thank you!

Lavender Lodge
Pentagon Derby Mackworth | Volkswagen Van Centre

Response from 2 days ago

Hi, thank you so much for your wonderful feedback! We’re delighted to hear you had such a fantastic experience and that Georgia went above and beyond to make sure everything was perfect with your new ID. Buzz. We’ll be sure to share your kind words with her – she’ll be thrilled! Enjoy your new vehicle, and thank you again for choosing us.^LP

The service from Pentagon Ford was always immaculate whilst buying my first EV. Steven Singer was always so happy to help with everything and did an exceptional job at every step of process, he even got my finance cheaper which helped me save a lot on my purchase. I would highly recommend Pentagon Ford to anyone looking to purchase a Ford vehicle

Dariusz Kwasniewski
Pentagon Grimsby | Ford Transit Centre

Hi Dariusz, thank you for such a fantastic review! We’re thrilled to hear that your first EV purchase was such a positive experience and that Steven went above and beyond to make everything smooth and affordable. It’s wonderful to know he helped you find the right finance deal and supported you throughout the process. We truly appreciate your recommendation and hope you enjoy every mile in your new Ford!^LP

1 week ago

It's daf

Matthew Evans
Motus Commercials Stoke - DAF

Absolutely worst service I've ever seen. The 'mechanics' are useless and seem to guess 80% of the time, resulting in trucks coming back again, and again, and again to fix the same simple issue. Or it doesn't get resolved at all, and has to go to Scunthorpe, just to be fixed there in 5 minutes.

Szymon Tatarczyk
Motus Commercials Grimsby - DAF

Service department is very good..have a good team...always sort problems out ..nothing is a problem to the team highly recommend ????

stephen powell
Motus Commercials Doncaster - DAF

The truck sat down, and they came out 30mins quicker than expected. Quickly reset the issue, and I was on my way!✅️

Brian Johnstone
Motus Commercials Doncaster - DAF

Never again. I wouldn't recommend you, use you, trust you, buy off you. In fact VW as a brand. Never again. The level of insult, financial disadvantage and pain caused is beyond words, especially after telling you of my disabilities and need for the vehicle. You know exactly which vehicle and we will leave it there. I will always stand by. It was perfect, you touched it, you broke it, you cannot rectify it and it will never be the vehicle it was regardless of anything you say. I will be glad to see the back of it and your dealership and the brand.

PAUL
Pentagon Stoke | Volkswagen Van Centre

Response from 1 week ago

Hi Paul, it’s clear from your feedback that this situation has caused you significant frustration and difficulty, and we take that very seriously. We would like the opportunity to review what has happened in detail and see what can be done to address your concerns. Please contact us directly with your details so that we can investigate further and ensure your case receives the attention it deserves. Your feedback is important to us, and we will use it to reflect on how we handle sensitive situations in the future.^LP

Been a long time since a bought a new truck, didn’t know what to expect but the service from the salesman was very professional, highly recommend if you need a pick up truck see Adam or Alan (can’t remember the name)

Ken Bates
Pentagon Derby Mackworth | Isuzu Pick-up

Hi Ken, thank you for your review! We’re so pleased to hear that our team made your truck-buying experience smooth and professional, especially after such a long time since your last purchase. Enjoy your new truck, and we really appreciate the recommendation!^LP

Darrell Taylor
Pentagon Derby Mackworth | Isuzu Pick-up

Hi Darrell, thank you so much for your fantastic review! Have a great day!^LP

2 weeks ago

(Translated by Google) Top-notch repairs, pleasant staff, left quickly. Well done (Original) Dépannage au top, personnel agréable, vite reparti. Bravo

Christophe Wauquiez
Motus Commercials Ayr - DAF

3 weeks ago

George Rogerson
Motus Commercials Wrexham - DAF

alex girlea
Motus Commercials Garretts Green - DAF

4 weeks ago

So disappointed today - arrived for opening time with an engine light on - all we asked was a plug in diagnosis so we could make a plan (carrying goods for a customer between Liverpool & London) - was told flatly they would not look at the vehicle - offered an appointment in 4 weeks. We appreciate companies cannot stop what they are doing just to help us but the attitude and general unhelpful tough-luck attitude was overwhelming. I own FIVE VW vehicles and incidents like this make me look elsewhere when adding to the Fleet. The fault was diagnosed by the AA, and connected to a £2600-00 repair work done last week, also completed by VW, but in Cardiff commercial van centre. They've wriggled and squirmed today as well. Could never recommend VW service to anyone following this.

AAA SameDay
Pentagon Stoke | Volkswagen Van Centre

Response from 4 weeks ago

Hi, thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We completely understand how stressful and inconvenient it must have been to have an engine warning light while on such an important journey, especially when relying on your vehicle for work. We’d very much appreciate the opportunity to discuss this further, look into the details of your case, and see how we can put things right. Please reach out to us directly so that we can investigate and support you further. Thank you again for taking the time to share your experience.^LP

My initial uncertainty and even slight anxiety about buying a used Transit was soon replaced with absolute confidence in my dealings with Steve Singer. Super friendly, very helpful, reassuring and he clearly wanted to make sure I was totally happy with my new van (even a mug of tea waiting for me at the appointment). I thought I would have to sort out the new owner and tax but he did everything for me while I drank my tea. I was provided with all the service docs and three months warranty and I drove away very happy in a lovely van. He even took care of the hire van I had left there. I couldn't have wished for a better service. Many Thanks

Vincent Brice
Pentagon Grimsby | Ford Transit Centre

Response from 3 weeks ago

Hi Vincent, thank you so much for your wonderful feedback! We’re delighted to hear that Steve was able to make the whole experience stress-free and enjoyable – right down to the cup of tea. It’s great to know you felt fully supported and could drive away confident and happy in your new van. We’ll be sure to share your kind words with Steve, he’ll be thrilled to know he made such a positive difference. Wishing you many happy miles in your Transit, and we’re always here if you need anything in the future.^LP

Sol Jeewa
Motus Commercials Halesowen - DAF

1 month ago

Darren cornthwaite
Pentagon Grimsby | Ford Transit Centre

Response from 1 month ago

Hi Darren, thank you so much for your fantastic review! Have a great day!^LP

Jason Kendall
Motus Commercials York - DAF

Very helpful

Paul Tingle
Motus Commercials Hereford - DAF

Dropped off a work vehicle here. Friendly staff. Not much parking available though.

Stuart
Motus Commercials Cumbernauld - DAF

The repairing of lorries ????. Very busy. Tidy, clean. Great staff.

Mark Bartholomew
Motus Commercials Worcester - DAF

Have the truck serviced there regularly friendly staff

Neil Williams
Motus Commercials Nottingham - DAF

Amazing service from these guys Steven singer did a great job in sorting everything out made it nice and easy for me to enjoy my new car.

steve jackson
Pentagon Grimsby | Ford Transit Centre

Hi Steve, thank you so much for your kind words! We’re delighted to hear that Steven made the process smooth and enjoyable for you. We’ll be sure to share your feedback with him and the team. We hope you enjoy your new car and look forward to seeing you again in the future!^LP

I visited the dealership due to an issue with the rear single seat release and folding mechanism, which is currently not functioning. As the seat cannot be removed, it is significantly affecting my ability to use the vehicle for work purposes. This makes the issue a priority, and I expected a prompt and professional response under my Extended All-In Plan Warranty. However, after waiting for over three hours at the dealership, I was told – in a dismissive and rude manner – that my van "did not have factory-fitted seats," and therefore no warranty cover could be provided. Despite explaining clearly that my vehicle is a Kombi variant, which includes factory-fitted second-row seating and side windows as standard, the staff refused to acknowledge this. I also directed them to the DVLA classification which confirms the Kombi variant and 5-seat configuration. They appeared fixated on the absence of a part number (PN code) on the seat attachment, using this to incorrectly claim the seats were aftermarket. This demonstrates a concerning lack of product knowledge and unwillingness to investigate further. Really disappointing levels of customer service which have been escalated to VW.

Andrew Whitehouse
Pentagon Derby Mackworth | Volkswagen Van Centre

Hi Andrew, thank you for taking the time to share your detailed feedback. I’m very sorry to hear about the difficulties you experienced during your visit. Please contact us directly with your vehicle details so we can review your case and work toward a resolution as quickly as possible. Thank you again for bringing this to our attention—we take your comments very seriously and want to make things right.^LP

2 months ago

Matt Collier
Motus Commercials Halesowen - DAF

After breaking down on the side of the road while fully loaded I rang DAFaid (York). From the job being logged to the technician closing the job after completing the rapair in under 2 hours is absolutely fantastic. Every minute our trucks are off the road costs money and for these to travel, remove and replace the air bag all within 2 hours is absolutely amazing service! Will definitely be ringing them straight away in future. Great communication, very polite and attentive. Amazing work!

Marc Marwood
Motus Commercials York - DAF

Quick service,

Adam Walkowiak
Motus Commercials Grimsby - DAF

Anthony McHale
Motus Commercials Grimsby - DAF

I would never advise anyone against buying a VW, but would advise against buying one from this establishment, I would have bought my first Van from here, but guess what, although we viewed they couldn’t be bothered to talk to me, never judge a book?, so bought one elsewhere, so good was the experience elseware I bought another, sadly I booked both warranty work and servicing at the Cobridge site, absolutely awful, shoddy workmanship and unresolved faults during warranty, after service I was presented with a list of recommendations for required work, at eye watering estimates, incidentally all we’re not necessary for a good while. I could go on and on and on…… Do yourselves a big favour, grasp your barge pole and make sure you don’t touch this rabble.

Bill Johnson
Pentagon Stoke | Volkswagen Van Centre

Response from 2 months ago

Hi Bill, thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visits to our Cobridge site have left you feeling so disappointed — especially when it comes to such important moments like purchasing, servicing, and warranty support for your vehicles. It’s always our goal to deliver helpful, transparent, and high-quality service at every stage of the customer journey, and it's clear that we’ve fallen short in your case. Your comments, particularly about feeling ignored during your initial visit and concerns around service recommendations, are concerning and have been shared with the relevant management teams for review. We appreciate your honesty, and while it’s disappointing to know we’ve lost your trust, we’re grateful for the feedback — it helps us identify where improvements are needed. If you would be open to discussing your experience further, we’d welcome the opportunity to speak with you directly.^LP

Booked my vw crafter in for the sliding door not locking, got back to the dealership after a couple of hours and no fitters were working on the van basically ran a quick diagnostic on it and then started on a different van. I got told then to rebook it in as it needed the wiring checking and could take a few hours, admittedly it would need the sliding door taking off to check the wiring in the door but this can be done in less than 5 mins! I had already removed all the door panels. Overall very dissatisfied and a total waste of a morning but I think this is typical main dealer mentality. I won’t be back and will also advise anyone thinking of wasting their time booking in with this dealership

Rob Moreton
Pentagon Stoke | Volkswagen Van Centre

Hi Rob, thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and understand how frustrating it must have been to feel that your time wasn’t valued. We aim to deliver a high standard of service and clear communication at every stage, and it’s disappointing to learn that we fell short in this instance. We appreciate you pointing out the work you had already done in preparing the van — that kind of detail really helps us improve how we approach bookings in future. Your comments have been shared with the service management team for review, as we take all feedback seriously and use it to make improvements.^LP

service was excellent, could not of asked for better customer service Ian Edwards was fantastic at his job , very thorough and was always asking if i understood everything to make sure i don’t miss everything, he’s a credit to the company His off ices are Runcorn based not chester

Wendy Davidson
Motus Commercials Chester - DAF